📦 Orders & Shipping
Q: Where do you ship?
We currently ship within Australia only. All orders are dispatched from our local warehouse.
Q: How long does delivery take?
Orders are processed within 1–2 business days and delivered within 7 business days Australia-wide.
Q: Which courier do you use?
We use reliable local carriers such as Australia Post or Sendle, depending on your location.
Q: How can I track my order?
Once your order ships, you’ll receive a tracking link via email. If you don’t receive it, please check your spam folder or contact us at [email protected].
🔁 Returns & Refunds
Q: Can I return my order?
Yes — you can return unused, unopened products within 14 days of delivery.
Email [email protected] with your order number to get started.
Q: My item arrived damaged — what should I do?
We’re so sorry! Please email us within 48 hours with a photo of the damage, and we’ll arrange a replacement ASAP.
🕯 Product Questions
Q: What are your candles made from?
Our candles are made with a clean-burning soy wax blend, lead-free cotton wicks, and phthalate-free fragrance oils.
Q: How long will my candle burn?
Each standard-size candle burns for approximately 40–45 hours with proper care.
Q: Do your products contain essential oils?
Some of our scent blends include essential oils; others are made with high-quality fragrance oils. If you have sensitivities, feel free to email us for a full ingredient list.
Q: Are your products safe for pets or children?
We recommend using products in well-ventilated spaces and keeping candles and diffusers out of reach of children and pets.
🎁 Gifting & Bulk Orders
Q: Can I send a gift directly to someone?
Absolutely. Simply enter the recipient’s address at checkout, and select the gift option to include a handwritten note.
Q: Do you offer corporate or bulk gifting?
Yes — we love collaborating on thoughtful gift sets for teams or events. Please email [email protected] with your details.
🧡 Still Need Help?
Email us anytime at [email protected] — we’ll get back to you within 1–2 business days.