Privacy Policy

🛡️ Privacy Policy

At Aroma Petals, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or make a purchase from aromapetals.com.

By using our website, you agree to the terms outlined below.

1. What Information We Collect

We may collect the following types of personal information:

  • Contact Information: such as your name, email address, phone number, and shipping address

  • Order Details: products purchased, payment method (we do not store your card details)

  • Device Information: IP address, browser type, time zone, cookies, and how you interact with our website

  • Marketing Preferences: if you opt in to receive our newsletters or promotions

We only collect information that is necessary to provide our services or improve your experience.

2. How We Use Your Information

We use your information to:

  • Fulfill and manage your orders

  • Communicate with you (e.g. order updates, customer support)

  • Send optional promotional emails or offers (only if you opt in)

  • Improve our website performance and customer experience

  • Detect and prevent fraudulent transactions

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with third-party service providers that help us operate our business, such as:

  • Payment processors (e.g. Stripe, PayPal)

  • Shipping and logistics partners

  • Email marketing platforms (e.g. Klaviyo, Mailchimp)

  • Website analytics tools (e.g. Google Analytics)

All third parties are required to protect your data and use it only for agreed purposes.

4. Cookies

We use cookies to enhance your browsing experience. These may include:

  • Functional cookies to remember your preferences

  • Analytics cookies to track website traffic

  • Advertising cookies to deliver personalized ads (only if applicable)

You can choose to disable cookies through your browser settings.

5. Data Storage & Security

We take reasonable steps to protect your personal information, including:

  • Secure servers with SSL encryption

  • Restricted access to sensitive data

  • Regular security updates and monitoring

While we strive to protect your data, no method of transmission over the internet is 100% secure.

6. Your Rights (Australia)

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to your personal data

  • Withdraw consent to marketing communications

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise your rights, contact us at [email protected].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal compliance. The latest version will always be available on this page.

Last Updated: [Insert date]

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out to us:

📧 Email: [email protected]

Shopping Cart