Thank you for shopping with aromapetals.com. We are committed to providing high-quality floral and aromatic products. Please read our refund and returns policy carefully before making a purchase.
1. Returns Eligibility
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You may request a return within 30 days of receiving your item.
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To be eligible for a return, the item must be in its original condition, unused, unworn, with all tags attached, and in the original packaging.
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Proof of purchase (receipt or order confirmation) is required for all returns.
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Perishable items such as fresh flowers, plants, and custom or personalized products cannot be returned due to their nature.
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Sale items and gift cards are non-returnable and non-refundable.
2. How to Initiate a Return
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Contact our customer service at [email protected] within 30 days of delivery to request a return.
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Once your return is approved, we will provide a return shipping label and instructions.
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Please do not send items back without prior authorization as unauthorized returns will not be accepted.
3. Damaged or Incorrect Items
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Please inspect your order immediately upon receipt.
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If your item is defective, damaged during shipping, or incorrect, contact us within 24 hours with photographic evidence.
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We will evaluate the issue and, if verified, offer a replacement or full refund.
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For items shipped via courier, refunds of shipping charges may be considered if the delivery was late or the product was damaged.
4. Refund Process
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Once we receive and inspect your returned item, we will notify you of the refund approval status.
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Approved refunds will be issued to the original payment method within 7 to 15 business days.
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Refunds will not be issued for dissatisfaction related to scent, color, style preferences, or changes of mind.
5. Exchanges
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We recommend returning the original item for a refund and placing a new order for the desired product.
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Exchanges are only accepted for damaged or incorrect items as described above.
6. Cancellation Policy
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Orders can be canceled without penalty if the cancellation request is received at least 3 days before the scheduled delivery date.
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Cancellations made within 3 days of delivery may be subject to a restocking fee or may be non-refundable for perishable items.
7. Shipping Costs
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Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
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We recommend using a trackable and insured shipping method for returns.
8. Contact Information
For any questions or to initiate a return, please contact us at:
Email: [email protected]